COVID-19 Procedure

Guidance for Prime Jet Crew Members related to COVID-19

  • Prime Jet and its crew members will follow current CDC guidance available on
  • Prime Jet strongly encourages but does not require the COVID-19 vaccination. Please send vaccination records to [email protected].
  • Crewmembers should continuously monitor for COVID-19 symptoms such as fever, chills, cough, shortness of breath, fatigue, muscle aches, headache, new loss of taste or smell, sort throat, congestion or runny nose, nausea or vomiting and/or diarrhea.
  • Crewmembers who exhibit symptoms of COVID-19 should not report to work and notify their supervisor or Prime Jet operations immediately for further action.
  • Any crew member who tests positive for COVID-19 should notify the company immediately, quarantine, and stay in contact with the company on when it is appropriate for return to work.
  • Unvaccinated crewmembers who have had a “known exposure” should notify the Company and not return to work until cleared by the Company or a public health official.
    1. Known exposures include:
      1. A Sick household member or intimate partner.
      2. Taking care of a sick person with personal protective equipment (PPE).
  • Being within 6 feet of a sick person (including co-workers or passengers) for a prolonged period of time (i.e. 15 minutes or longer).
  • COVID-19 testing may be required for entry to certain countries as well as when requested by clients.

Health Protection for Crewmembers from COVID-19

  • To protect crewmembers health and the health of others, crewmembers should:
    1. Maintain a distance of 6 feet from others to the extent possible.
    2. Always wear a mask in public except in the following cases:
      1. Vaccinated crew members while outdoors.
      2. While performing flight deck duties where FAR regulations otherwise would be impacted.

In small gatherings outside the aircraft if everyone in the group is vaccinated.

  1. Wash you hands frequently, ideally with soap and warm water for at least 20 seconds. As a backup use 60% or greater alcohol-based hand sanitizer as a backup.
  2. Avoid touching eyes, nose or mouth with unwashed hands.
  3. Do not use (and report to the company) any hotel, restaurant, caterer, FBO and/or ground transportation provider that do not follow the strictest COVID-19 health guidelines and cleanliness.
  4. Avoid contact with people exhibiting any of the COVID-19 symptoms.
  5. Any passenger or crew that exhibits COVID-19 symptoms in flight should wear a mask full time and stay isolated 6 feet away from others to the extent possible.
  6. Wipe down crew cars after and before use including common touch points.
  7. Follow all CDC and local health professional health and guidelines.

Passenger Safety Guidelines

  • Crewmembers will adhere to the following guidelines on all flights.
    1. No handshakes or prolonged close proximity with passengers.
    2. Wash hands and wear gloves prior to handling any food or drink items for passengers and other crew.
    3. Ensure plentiful supply of disposable masks, hand sanitizer, soap, disposable towels, and disposable gloves are on board all aircraft. Disposable is preferred where applicable.
  • Crewmembers reserve the right to deny boarding any passengers with obvious COVID-19 symptoms.
  • Passengers are subject to a “non-contact” temperature check at crews discretion.
  • Passengers must report any illness or known exposure to COVID-19.
  • Current TSA requirements mandate that all passengers appearing over the age of 2 wear a mask on charters except when drinking or eating.
  • TSA and vendor requirements mandate mask wearing on Part 380 Shuttle flights.
  • Crewmembers should brief passengers on cleaning protocol and mask policy.
  • Prime Jet will report any COVID+ crew member cases to passengers who may have been exposed and asks the same of our passengers.

Aircraft Cleanliness

  • Common touch points throughout the aircraft will be cleaned both pre and post flight including Airstairs, Cabin, Galley and lavatories.
  • Proactive treatment with anti-microbial cleaning products such as Zoono or equivalent.
  • Lysol spray throughout the cabin pre and post flight.
  • Professional deep cleaning in the case any passenger or crew member is known to have traveled on that aircraft.
  • Gulfstream aircraft are fresh air and provide good air circulation / ventilation for passengers and crew.
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